Brilliant Scent Company
C/o DH MEDIA AUSTRALIA PTY LTD - Daily Habit Group
ABN: 30 149 088 522
If you have questions or concerns regarding this statement, you should first contact our office via email email@example.com.
Collection of Information
In order to use the Brilliant Scent Company website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Brilliant Scent Company is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Brilliant Scent Company customers are required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Brilliant Scent Company uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us firstname.lastname@example.org
You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party.
Brilliant Scent Company may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Brilliant Scent Company does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Brilliant Scent Company site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.brilliantscent.com.au
Brilliant Scent Company Security Policy
Brilliant Scent Company uses the Shopify Payment Gateway for its online credit card transactions. Shopify processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Shopify gateway are secured payments.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within 21 Business days; however if goods are unavailable delivery will take a little longer. We will notify you by email in this circumstance.
If you wish to query a delivery please contact us email@example.com
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a credit to the value of the goods. Please email us at firstname.lastname@example.org within 14 days of dispatch if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & amp; therefore advise you take out shipment registration of insurance with your postal carrier. Brilliant Scent Company will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Return & Refund Policy on ExchangesCustomers are required to pay shipping on the item/s back to them for any exchanged item at the cost of $16.95 per item. Please ensure you send your item back via resisted post with tracking. All returns must be in unopened original packaging in “NEW” condition with all tags and items attached.